Store Policy

1. Product Quality
We ensure all DTH equipment, including set-top boxes and satellite dishes, are sourced from trusted brands and undergo quality checks before delivery.

2. Pricing and Payment

• All prices are clearly stated on our website and business listings.

• Payments can be made through multiple secure methods, including cash on delivery (where applicable), online payments, and bank transfers.

• Prices are subject to change without prior notice based on supplier costs and market conditions.

3. Order Processing

• Orders are processed promptly after confirmation of payment.

• You will receive an order confirmation and shipping details once your order is dispatched.

4. Shipping and Delivery

• We deliver primarily in the Nandigama region, with options to serve other areas upon request.

• Shipping typically takes 3-7 business days depending on location.

• Tracking details will be provided for all shipments.

5. Returns and Refunds

• Returns are accepted on unopened and unused equipment within 7 days of delivery.

• Defective or damaged items during shipping will be replaced or refunded fully at no extra cost.

• Customers must contact customer support to initiate returns or refunds.

6. Customer Support

• Our team is available to assist with installation, troubleshooting, and service inquiries.

• Contact details are available on our website and social media platforms for prompt support.

7. Privacy and Security

• We respect your privacy and protect your personal information using industry-standard security measures.

• Data collected during orders or inquiries is only used for service delivery and not shared with third parties.

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